As the operator of a hotel, Marriott and its management owes their guests special duties, much like common carriers such as Amtrak. This special duty is a relic from early Anglo-law aimed at ensuring safety for travelers. Marriott, the lawsuit alleges, breached this special duty to its guests when it failed to provide guests with sanitary rooms, failed to inspect and exterminate rooms, and failed to recognize the signs of bed bug attacks.
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